Terms & Conditions of Sale
Where to find information about us and our products
You can find everything you need to know about us and our products on our website (https://grangers.co.uk/) before you order. We also confirm the key information to you in writing after your order by email.
Grangers is a trading name of Grangers International Ltd. We are registered in England and Wales under company number 00327936 and have our registered office at Grangers International Ltd Enterprise Way, Duckmanton, Chesterfield, England, S44 5FD. Our VAT number is 354017184. We are a limited company.
When you buy from us you are agreeing that:
We only accept orders when we've checked them
We contact you to confirm we've received your order and we accept it when we dispatch or supply the product.
Sometimes we reject orders
Sometimes we reject orders, for example, because a product is unexpectedly out of stock or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.
We charge you when you order
You will own your product once we have received payment in full.
We pass on any increases in VAT
If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.
We're not responsible for delays outside of our control
If our supply of your product is delayed by an event outside our control then we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact us on email@example.com to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.
Products can vary slightly from their pictures
A product's true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different.
Your legal right to change your mind
For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. Please see our Returns policy for further details.
You have rights if there is something wrong with your product
If you think there is something wrong with your product, you must contact us at firstname.lastname@example.org. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law.
We can change products and these terms
Changes we can always make. We can always change a product:
- to reflect changes in relevant laws and regulatory requirements;
- to make minor technical adjustments and improvements, for example to address a security threat.
Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we'll notify you and you can then contact us at email@example.com to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received:
We can suspend supply (and you have rights if we do)
We can suspend the supply of a product. We do this to:
- deal with technical problems or make minor technical changes;
- update the product to reflect changes in relevant laws and regulatory requirements; or
- make changes to the product.
We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the product we adjust the price so you don't pay for it while its suspended. If we suspend supply, or tell you we're going to suspend supply, for more than 30 days you can contact us at firstname.lastname@example.org to end the contract and we'll refund any sums you've paid in advance for products you won't receive.
We can withdraw products
We can stop providing a product but we will let you know at least 14 days in advance and we refund any sums you've paid in advance for products which won't be provided.
We can end our contract with you
We can end our contract with you for a product and claim any compensation due to us if:
- you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product; and
- you don't, within a reasonable time allow us to deliver the product to you.
We don't compensate you for all losses caused by us or our products
We're responsible for losses you suffer caused by us breaking this contract unless the loss is:
- Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
- Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.
- Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.
- A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.
You have several options for resolving disputes with us
Complaints. If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us via email at email@example.com or by post at Grangers International, Enterprise Way, Duckmanton, Chesterfield, Derbyshire, S44 5FD.
Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.
Other important terms that apply to our contract
We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll contact you to let you know if we plan to do this. If you're unhappy with the transfer you can contact us at firstname.lastname@example.org to end the contract within 30 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.
You can only transfer your contract with us to someone else if we agree to this. We may not agree, however, you can transfer our guarantee to a new owner of the product. We can require the new owner to prove you transferred the product to them.
Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.
If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.
Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.
8 November 2023