We offer a free UK delivery service based on order value. Our free UK mainland delivery is based on orders over £25*.

Our standard UK mainland delivery charge is £5.55.

For a full breakdown of our delivery rates visit our Delivery & Payments page.

Unfortunately we currently only offer delivery within the UK. We work with distributors and retailers in over 50 countries worldwide so please contact us for more information on where you can find our products.

We work with DPD to try and provide fast and efficient delivery of all orders, of 2-4 business days. Once we have processed your order you will receive tracking information for DPD sent to the email address used to place your order. This can be used to track and/or rearrange your delivery. Delivery times may vary during peak times like Easter and Christmas.

We aim to provide a smooth hassle-free returns policy, to ensure your shopping experience is an enjoyable one. We are happy to accept returns up to 30 days after delivery for goods that prove to be unsuitable. We will then offer an exchange or refund if the goods are as new and have not been used. Unfortunately, we cannot cover or refund postage costs in these circumstances.

For our full Returns process and to download a Return Form click here.

Once our Dispatch Team have processed your order you will receive tracking information for DPD sent to the email address used to place your order. This can be used to track and/or rearrange your delivery. DPD deliveries are generally next working day though delays may occur.

Whilst we pride ourselves on the service we provide you when shopping with us, we know mistakes do occur from time to time. If there is an issue with any of the items you receive please contact us and we will do our best to resolve your issue with speed, ease and with the absolute minimal inconvenience.

If for some reason a promo code hasn’t worked or you have placed your order and realise afterwards that you forgot to use it, simply get in touch with our team and we will do our best to resolve this for you.

Yes, please find more details here.

Once you have completed your Clean + Reproof Service (or Down Care Service) order the next steps are:

1. You will be sent a pre-paid Royal Mail postage label and QR code by email (within 1-2 working days of receiving your order) for you to send your garment to us.
2. Once your garment has been safely received by our Technical Team they will carry out an observation report. This is to review the condition and outline anything that they may need to share with you ahead of the service. Please note that during busy periods this could take a little longer than usual.
3. Once our team have completed their checks they will contact you via email with a Waiver Form that lists any observations, and confirms the description of your garment and contact details. If you can please then review, sign and return to us at your earliest convenience.
4. Your garment will then be cleaned and reproofed by our Technical Team before being returned back to you, at the shipping address referenced in the Waiver form. You will be notified once it is ready for despatch.

For more information click the "I have a question about your Clean + Reproof Service" option from the dropdown on our Contact Us page.

After placing your order you will receive a pre-paid Royal Mail postage label and QR code by email within 1-2 working days.

The service can take approximately two weeks from the date of us receiving your garment, including return time. This can be affected by amount of time taken to receive a waiver form confirmation and also by demand during busy periods of the season. We will do our best to notify of any potential delays at the time of your order.

Once you have completed your Clean + Reproof Service (or Down Care Service) order you will be sent a pre-paid Royal Mail postage label and QR code by email (within 1-2 working days of receiving your order) for you to send your garment to us.

Once your item arrives at our headquarters, it is covered by us. When in transit, it is insured by Royal Mail.

We always recommend that you keep proof of postage when you send items to us.

No, our Clean and Reproof Service only treats clothing – both waterproof clothing and down & insulated clothing. To clean and reproof your footwear, you can do this from home with our Footwear + Gear Cleaner, followed by Footwear Repel Plus.

All of our formulations are PFC-Free and PFAS-Free and water-based. Our environmentally-responsible, durable and solutions help to enhance your time outdoors without impacting the world you love to explore.

We were the first aftercare brand in the world to invent a water-based product in 1947. Today, all of our formulations are water-based and PFC-free.

We are proud to have been a bluesign® system partner since 2007 and have a wide range of bluesign® approved products. This guarantees that not only our products are eco-responsible but that we’re environmentally, socially and ethnically responsible as a company.

Our products are made and filled at our Head Offices in Derbyshire and our insoles are sourced in Europe.

You may see “APT” logo on our bottles. Advanced Polymer Technology (APT) is Grangers’ own blend of fluorocarbon-free polymers and emulsions. Developed by our in-house Research and Development team, it’s formulated to provide a highly breathable and durable water-repellent finish to all outdoor gear.

Here at Grangers we’re big animal lovers, so we have never tested on animals. Our products are cruelty-free and have never been tested on animals. We also have a wide range of Leaping Bunny Vegan-certified products.

Our products do not have an expiry date, however, they do have a best before of five years. The date of manufacture can be found on the side of the bottle, pouch, tin or jar. Grangers’ products can still be used after their best before dates have passed; however, their performance may be slightly affected.

You don’t need to worry about residues when using our products. If they’re used according to our bottle instructions, all you’ll get is performance – no unwanted extras.

We support the Responsible Down Standard (RDS) by making sure that we only work with those brands that use ethically sourced down.

We have a wide range of products that are certified as biodegradable according to OECD 301A.

All of our products, unless otherwise stated, are compatible with GORE-TEX and other breathable membranes.

All of our productions are durable air-dry formulations. However, for optimum performance, we recommend applying a small amount of heat where possible to your newly-reproofed gear, such as tumble drying on a low setting, using a hair dryer or hanging over a radiator. This is to increase the durability and performance of the treatment. If these aren’t viable options, air drying will still result in effective protection.

All of our reproofers are equally durable. Our Clothing Repel provides all-over protection in one wash, and our Performance Repel Plus allows you to apply extra to areas prone to abrasion, such as where backpack straps sit. So the choice is yours.

You don’t need to worry about what water type you have when using Grangers. All our formulations perform the same regardless of hard or soft water.

Unfortunately, we do not recommend using Performance Repel Plus on footwear as the formula of the Performance Repel Plus is specifically designed to reproof clothing. However, Footwear Repel Plus is ideal for leather and suede boots, offering long-lasting protection against rain and stains with added conditioning.

Unfortunately, we do not recommend using Footwear Repel Plus on clothing as the formula of the Footwear Repel Plus is specifically designed to reproof footwear and contains added conditioning making it compatible with all footwear uppers. However, Performance Repel Plus is ideal for waterproof clothing, offering long-lasting protection against rain and stains.

To fully restore the loft of your down jackets, properly drying is key. If down is left damp it can start to clump meaning it will no longer keep you warm and can look a little odd in appearance.

Our protective waxes (G-WAX and Waterproofing Wax) work best on smooth leather. Wax will darken the fabric of suede and nubuck footwear and flatten the nap, giving the appearance of smooth leather. However, Footwear Repel Plus won’t alter the appearance and if the nap does flatten, it can be revived with a suede and nubuck brush, whereas you cannot do that with the waxes.

Using a normal detergent will strip away the DWR whereas a technical detergent such as Performance Wash helps to prepare for reproofing and revives any existing repellency.

All of our down formulations enhance existing hydrophobic properties without impairing performance.

Performance wash is not a harsh detergent or soap so will be suitable for washing climbing ropes.

1. Remove as much dirt and debris from the rope by brushing and shaking as possible.
2. Fill a tub or very large container with warm water (30°C) and add a Grangers Performance wash.
3. Soak the rope in the soap solution for about 20 minutes, for best results agitate with your hands or stir it.
4. Rinse the rope thoroughly with clean water (ideally two rinses).
5. Hang the rope up to dry completely before storing it away.
   

Our bottles are made of 100% recycled Ocean Prevented Plastic.

Our NEW LOOK Eco Pouches (with the coloured caps) are now fully recyclable with the rest of your plastic. Our older Eco Pouches (with the white or black caps) can be recycled via Terracycle – you can find the closest recycling depot to you on their website. Alternatively, you can use our Freepost address to return the pouches and we shall recycle them or you. If you choose this option, you will receive access to a 50% discount code for use on our website.

Our Freepost address is:

FAO: Pouch Recycling Service
Freepost: RUAH-HCXT-RKLE
Grangers International Ltd
Enterprise Way
Duckmanton
Chesterfield
S44 5FD

If you require a copy of our Safety Data Sheets please email hello@grangers.co.uk listing the product you require the MSDS for and the purpose and we will supply all necessary information.

In 2005, we became the first aftercare company to produce a 2 in 1 clean and reproof formulation, invented by our Technical Director and CEO Karolina Jones who has been with the company for over 30 years. To this day, we are still the only aftercare brand to offer this solution saving you time, energy and water.

Please send an email to hello@grangers.co.uk and our Technical team will respond to your enquiry as soon as possible.

All of our formulations and finished products are quality-controlled by our in-house QA department.