"Awful product and worse still disgraceful customer care."by Mandy Ram March 7, 2016 at 5:11 pm
After speaking to the Grangers customer care team I would like to lower my rating to 1, they basically give you only give you the basic information or what they think you need to know to purchase their products. The really important things, like temperature ratings, suitable and usage is all left blank. Their products are only suitable for UK climates and not enough research and development have gone into some of there products to make then durable or fit for purpose. 50% of the aluminium coating after one use has worn away. Their customer service managers cannot even be bothered to communicate directly when customers have technical issues. This product will be well on it's way back to Amazon as a week old and it has failed in so many ways.